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Frequently Asked Questions
We are able to offer low, factory prices because we are a direct jewelry manufacturer. Retailers and wholesalers must charge higher prices to help pay for costs such as retail and inventory space, staff and insurance. As a direct jewelry manufacturer who does not have these costs, we are able to pass on the savings to you. We are so confident that we are able to provide the lowest prices that we offer a low price guarantee.
Yes, all of PrimeStyle’s diamonds are earth-mined, natural diamonds and are not treated or enhanced. Our diamonds and jewelry are 100% guaranteed.
Yes, PrimeStyle uses solid, precious metals such as yellow and white gold and platinum. Visit our metal education page for more information about precious metals.
Yes, we can make custom jewelry at a low, affordable price. Our submission for custom jewelry is easy.
Submit your request to: http://www.primestyle.com/custom_rings.php and a PrimeStyle team member will contact you within 48 hours.
The pictures we post on our website are the only ones we have available. However, we are constantly updating our pictures in order to provide the best representation as possible
Yes. PrimeStyle is also a registered member of StopBloodDiamonds.org.
The product picture you see is the real item, except it is enlarged and often enhanced so that you are able to see the beautiful details and the style of the ring. The carat weight, size and metals can be selected and are not always represented in the picture.
Click the following link for a conversion table: http://www.primestyle.com/education_diamond_ring_size.html
Yes! For $29.99, PrimeStyle can offer engraving for your jewelry as long as their enough space for up to 14 characters.
PrimeStyle can professionally resize your ring for a competitive, low fee. For gold rings, we resize for $19.99 and for platinum rings, the fee is $49.99. Contact us to speak with a PrimeStyle team member.
PrimeStyle offers a Limited Lifetime Warranty that covers and repair, damages and routine cleanings at factory cost, which is significantly lower than retail. Read more about our warranty on PrimeStyle http://www.primestyle.com/life_time_warranty/
We accept all major credit cards including PayPal, personal check, money order and bank wire transfers. You can choose your payment option upon check out.
Absolutely. Contact us 1-888.532-9440 or email us [email protected] Be ready to provide your Order ID # and the item # that you would like to purchase. Your item # can be found under the photo in the product details fields. A specialist will provide a new price and instructions on how process your exchange. They are also available to answer any additional questions you may have.
Sales tax will apply only on New Jersey residents. The tax rate is 7%
Yes, we can offer a layaway payment program with the following terms:
1. 20% of the purchase price is required as a down payment
2. Remaining balance is to be paid in full within 3 months.
If you require more time to pay, we may be able to assist you. Please feel free to call us at 888.532.9440 or visit our layaway page at: http://www.primestyle.com/layway_program/
PrimeStyle offers 2 solutions if your credit card has limited your daily transaction amount.
1. We recommend you call your credit card company (or your bank) and ask that they temporarily allow a one-time increase in your transaction amount for a PrimeStyle purchase. They are usually able to increase your limit immediately allowing you to place your order.
2. If you are not able to call your credit card company, then place your order on-line and choose the “Pay by Phone” option. Contact us and provide your order #. PrimeStyle can split your payment so that is under your daily transaction amount. We will process your first payment and on the following day, you will need to contact us again to process the final payment.
We offer free shipping to all of our customers whether from the US or INTL. We use only safe and prompt carriers such as FedEx and U.S. Postal Service (USPS).
Yes! In order to help you save even more money, we can combine shipping up to 4 items.
However, insurance on the amount of $4.99 is to be paid for each item..
Yes, all of our shipments are insured and for extra security, we also require a signature upon delivery.
All jewelry comes packaged in a beautiful jewelry box. For an additional cost, you can choose an upgraded jewelry box from the product page.
You are responsible for any duties and customs fees based on your country’s regulations. Those fees will be based on our factory direct prices, not retail.
Yes. However, in order for us to insure your item and to release it for shipping, the address must be verified. There are several options to complete the verification process should your order require it. Contact us at 1-888-532-9440 to find out more information.
It takes 3-5 business days to process your order and 2-5 business days for shipping within the United States, you also can upgrade to Overnight shipping by adding $19.99. For International orders, please allow 1-5 business days. Once the item is shipped, you will receive an email notification that will include a tracking number.
Yes, we require a signature upon delivery for all of our deliveries. If you are not able to be present for delivery, they will leave a note for you with additional instructions.
Processing timeframe Related
Please allow at least 3-4 business days for order processing. The process includes casting of the metal, sizing, setting the diamonds, inspection, certification and shipment processing. In some cases, we may require up to 7 days for items such as bracelets and custom jewelry.
The process to inspect and complete the exchange or refund is usually 5-7 business days.
Allow up to 5 business days for refund processing time.
We offer a 30-day return policy and we do not charge a restocking or return fee. PrimeStyle jewelry is 100% SATISFACTION GAURENTEED!
Your satisfaction is important to us and you are dissatisfied for any reason, you may return the item for an exchange or full refund (minus $29.99).
For our complete return policy, please check our 30-day return policy http://www.primestyle.com/30_days_return.html.
Our offices hours are Monday – Friday, 9:am – 7:pm EST. Of course, our website is available to you 24 hours a day, 7 days a week.
The security of your personal information is very important to PrimeStyle. Our goal is to provide the safest shopping experience by using Secure Socket Layer (SSL) technology. We also use internet fraud screening to protect all credit card transactions which works best on Microsoft’s Internet Explorer, Mozilla Firefox or Google Chrome browsers. All information you provide during your shopping experience is encrypted for your protection.