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Items Related

Why are your prices so low?

We are able to offer low, factory prices because we are a direct jewelry manufacturer. Retailers and wholesalers must charge higher prices to help pay for costs such as retail and inventory space, staff and insurance. As a direct jewelry manufacturer who does not have these costs, we are able to pass on the savings to you. We are so confident that we are able to provide the lowest prices that we offer a low price guarantee.

Are your diamonds real?
Is the metal used in your jewelry real?
Can you create something custom for me?
Do you have any other pictures of your jewelry?
Are PrimeStyle diamonds conflict-free?
Do pictures represent the real item?
What is the equivalent international size to my size?
Can I engrave my ring?
Can you resize my ring and how much does it cost?
Do you offer warranty on your items?

Payment Related

What payment options do you offer?
Can I upgrade my item after I already paid for it?
Do you charge sales tax?
Do you offer layaway?
How can I pay if my “transaction is over my daily limit”?

Shipping Related

How much does shipping cost?
Do you offer combined shipping?
Is the jewelry insured during shipping?
Does my jewelry come with a jewelry box?
How much are taxes and duties?
Can I ship to an address that is not my billing address?
How long does shipping take?
Does someone have to sign for the package?

Processing timeframe Related

How long does it take to process an order?
How long does a return take to process?
How long does it take to receive a refund?
What is your return Policy?


What are your business hours?
Is shopping with PrimeStyle secure? Will my personal information be shared with third parties?


Browse our diamonds and jewelry knowledge base covering everything from the 4 C's to how to determine your ring size!

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