We offer a 15 day return policy with NO restocking fee. 100% SATISFACTION GUARANTEED !!! Not an easy thing to find these days... We are so confident in the quality and value of our merchandise that there is no reason to charge our customers a restocking fee. Your satisfaction is important to us! If you are unsatisfied for any reason, you may return the item for a FULL REFUND.

Primestyle.com will accept the return of new undamaged merchandise that has not been special ordered, worn, sized or otherwise used, subject to the following limitations:

- For a full refund (shipping & handling charges*, credit card transaction fee, and 25% deposit for layaway merchandise are not refundable), merchandise must be returned or exchanged within 15 days from time received in original condition and in original packaging, accompanied by proof of purchase. Refunds will be in the original form of payment.

- Diamond returns must be accompanied by the original matching or identifying certificate(s) (if attached with your purchase). Returns of diamonds not accompanied by all of their original documentation and packaging will not be honored.

- All returned merchandise must show a RMA clearly marked on the outside of the package. Please contact our Customer Service Department at returns@primestyle.com for return instructions.
Items that will not show RMA number will be refused and not accepted by us!
- Diamonds, jewelry and watches are visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. All jewelry and new watches returned for refund or exchange must be unblemished and must be in their original condition; otherwise the item(s) will not be accepted for refund or exchange. Please ship the merchandise prepaid and insured for the full purchase price against loss in transit via a trackable carrier, such as UPS or Federal Express, to:

Prime Style
22 West 48th Street, Suite #1007
New York, NY 10036
Attention: Returns Department

PrimeStyle.com is not responsible for any diamond, jewelry item or watches that it does not actually receive or that is not returned in accordance with these terms. Please contact our Customer Service Department at 1.888.532.9440 or 212.302.3377 if you have any questions or concerns or you can chat live with a representitive by clicking the "live chat" logo on the left.*If you receive merchandise that is defective (as determined solely by PrimeStyle.com) or not as ordered, we will at our sole option either refund or credit you up to $10.00 in shipping/handling costs promptly upon our receipt and inspection of the defective or mis-delivered merchandise. All shipping/handling refunds will be determined by PrimeStyle.com on a case by case basis.